BREEZE VAPE SHIPPING & RETURNS

Breeze Vape Shipping & Returns explains how eligible orders are processed, shipped, tracked, returned and refunded. This policy covers eligible Breeze Vapes and product lines including Breeze Pro, Breeze Prime, Breeze Stratus and Breeze Plus.

Because vape and nicotine products are age-restricted and regulated, shipping availability depends on the destination, applicable laws, carrier requirements and any required age-verification procedures.

Please review this policy before placing an eligible order.

BREEZE VAPE SHIPPING POLICY

Shipping availability for Breeze Vape products depends on the destination and applicable legal and carrier requirements.

Breeze Pro, Breeze Prime and other Breeze Vapes may be subject to shipping restrictions. We do not represent that every product displayed on our website can legally be shipped to every location.

An order may be restricted, declined or cancelled where:

  • The destination prohibits the relevant product

  • Required age verification cannot be completed

  • A carrier cannot accept the shipment

  • Applicable legal requirements cannot be satisfied

  • Delivery information is incomplete or invalid

Customers are responsible for providing accurate shipping information.

BREEZE VAPE ORDER PROCESSING

Eligible orders are reviewed and processed before shipment.

Processing may include:

  • Order confirmation

  • Payment confirmation

  • Age verification where required

  • Address verification

  • Product availability checks

  • Packaging and fulfilment

Processing time is separate from delivery time.

Orders submitted during weekends, holidays or periods of unusually high demand may require additional processing time.

AGE VERIFICATION

Breeze Vape and nicotine products are intended only for adults who meet the applicable minimum legal age.

Age or identity verification may be required before an eligible order can be processed or delivered.

If required verification cannot be completed successfully, the affected order may be cancelled.

SHIPPING TIMES

Shipping times vary according to destination, carrier service, order processing and applicable restrictions.

Any delivery date displayed during the ordering process should be considered an estimate unless expressly identified as guaranteed.

Delays can occur because of:

  • Carrier disruptions

  • Weather conditions

  • Holidays

  • Verification delays

  • Incorrect addresses

  • Regional restrictions

  • Unexpected fulfilment delays

Once a shipment has been accepted by the carrier, carrier tracking should provide the most current delivery information.

BREEZE VAPE ORDER TRACKING

Where tracking is available, tracking information may be provided after an eligible Breeze Vape order has been prepared for shipment.

Tracking information can take time to update after a shipping label is generated.

A "label created" status does not necessarily mean that the carrier has already received the package.

SHIPPING ADDRESS INFORMATION

Customers should carefully review their delivery information before submitting an eligible order.

Check the:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

  • Contact information

Address changes cannot always be completed after fulfilment begins.

If you notice an error, contact customer support as soon as possible.

LOST OR DELAYED PACKAGES

Carrier delays do not necessarily mean that a shipment has been lost.

If tracking stops updating or an eligible order has not arrived within the expected delivery window, contact customer support so the available shipping information can be reviewed.

Where appropriate, a carrier investigation may be required before a lost-package claim can be resolved.

FAILED OR UNDELIVERABLE SHIPMENTS

A package may be returned because of an incorrect or incomplete address, unsuccessful delivery attempt, carrier restriction or another delivery issue.

If an eligible shipment is returned, the circumstances will be reviewed before determining whether a refund, replacement or reshipment is available.

Additional shipping costs resulting from inaccurate customer-provided information may not be refundable where permitted by law.

DAMAGED BREEZE VAPE ORDERS

If an eligible Breeze Vape order arrives damaged, contact customer support promptly and retain the original packaging.

You may be asked to provide:

  • Order number

  • Product information

  • Photographs of the package

  • Photographs of the affected product

  • Photograph of the shipping label

  • Description of the problem

Do not use a Breeze Vape that arrives leaking, broken, punctured, excessively hot or otherwise visibly compromised.

MISSING OR INCORRECT ITEMS

If an eligible shipment contains the wrong product or an item is missing, contact customer support with the relevant order information.

Keep the original packaging while the issue is being reviewed.

Photographs or other reasonable information may be requested to verify the contents received.

BREEZE VAPE RETURNS

Return eligibility for Breeze Vape, Breeze Pro, Breeze Prime and other eligible Breeze Vapes depends on product condition and applicable health, hygiene, safety and regulatory requirements.

Where a return is permitted, the product may need to be:

  • Unused

  • Unopened

  • In its original packaging

  • In resalable condition

  • Within the applicable return period

  • Accompanied by proof of purchase

Contact customer support before returning an item.

Sending an item back without return authorization does not guarantee that it will be accepted.

OPENED OR USED PRODUCTS

Because vape products involve health, hygiene and safety considerations, opened or used products may not qualify for ordinary returns.

This does not affect rights or remedies that cannot legally be excluded under applicable consumer-protection law.

DEFECTIVE BREEZE VAPES

If an eligible Breeze Pro, Breeze Prime, Breeze Stratus, Breeze Plus or another Breeze Vape appears defective when received, stop using the affected device and contact customer support.

Provide the relevant order information and describe the problem.

Photographs or other reasonable evidence may be requested when assessing a defective-product claim.

Each claim is reviewed according to the circumstances and applicable requirements.

WRONG BREEZE VAPE OR FLAVOR

If an eligible order contains a different Breeze Vape model or flavor from the one reflected in the order record, contact customer support promptly.

This can include an incorrect:

  • Breeze Pro

  • Breeze Prime

  • Breeze Vape model

  • Breeze Pro flavor

  • Breeze Prime flavor

Where reasonably possible, keep the affected product unopened while the issue is reviewed.

REFUNDS

Where a refund is approved, it will generally be returned according to the applicable return conditions and original paym